Returns & Refunds Policy for UK Hills (Janki Enterprises):

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail ukhills2023@gmail.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns:

1. We accept returns within 30 days of the original purchase date for all products purchased directly from UK Hills.

2. The items must be unused, in their original packaging, and in the same condition as when you received them.

3. Returns are only accepted for manufacturing defects or if the product received is different from what was ordered.

Returning Goods:

1. To initiate a return, please contact our customer support team at ukhills2023@gmail.com within 30 days of your purchase. Provide your order details, including the product(s) you wish to return and the reason for the return.

2. Our customer support team will guide you through the return process, including providing you with a return authorization number and the return shipping address.

3. Please ensure that the items are securely packaged to prevent any damage during transit. We recommend using a trackable shipping method for your return.

4. The customer is responsible for the shipping costs associated with returning the product, unless the return is due to a manufacturing defect or an incorrect item received.

Refunds:

1. Once we receive the returned items, our team will inspect them to ensure they meet the return conditions mentioned above. If approved, a refund will be issued to the original payment method used for the purchase.

2. The refund will be processed within 7-10 business days from the date we receive the returned items.

3. Shipping and handling charges are non-refundable, except in cases where the return is due to a manufacturing defect or an incorrect item received.

Gifts:

1. If the item was marked as a gift and shipped directly to you, you may return it following the same process mentioned above. The refund will be issued to the original purchaser's payment method.

2. If you received a gift from UK Hills and would like to return it, please contact our customer support team at ukhills2023@gmail.com for assistance. We will provide you with the necessary steps to facilitate the return.

Contact Us:
If you have any questions or concerns regarding our Returns & Refunds policy, please don't hesitate to reach out to us. You can contact our customer support team at ukhills2023@gmail.com. We are here to assist you and ensure your satisfaction with our products and services.